Nurse triage, sold to practices rather than patients.
Practices and payers need after-hours and overflow triage they can rely on. It is a B2B service delivered by nurses, and it lives or dies on protocols and documentation.
Go-Live, $6,500. Every price is on this page. Two builds a month, waitlist beyond.
Nurse triage service line, by the numbers
Typical startup cost
$5,000 to $20,000
Typical contract value
$1,500 to $8,000 a month per client
Realistic time to first client
Three to six months
Typical market ranges, not a promise of earnings. Your state, your market and your pricing decide the real numbers.
Before you can open
Protocols before contracts.
No practice will contract with you until they can see what you do on every call and what happens when it escalates.
Professional entity
We do this
Usually a professional entity. Filing coordinated.
Licensure in every state you take calls from
You do this
Compact helps, does not cover everything. Mapped in your requirements brief.
Documented triage protocols
We do this
Standardised, defensible and auditable. This is the product as far as a practice is concerned.
Malpractice cover for telephone triage
You do this
Specific to remote advice.
Call documentation and recording policy
We do this
What is recorded, retained and disclosed.
Client contracts and service levels
We do this
Answer times, coverage windows, escalation and liability.
Can you own a nurse triage service in your state?
Triage is where scope questions get answered the hard way. You need licensure covering every state a caller sits in, documented protocols, and a clear line between nursing advice and medical decision making. Corporate practice rules may apply depending on what you deliver.
Your track is decided by what the business actually does, not by your budget. Published scope caps and a written not-included list, every time.
Your track
6 weeks
Go-Live, Practice
$6,500
or 6 payments of $1,083
Everything a clinical business needs to open: the structure and documentation handled first, then the brand, the site and the systems that take bookings and payment.
Full brand system and a complete site for your business type
PHI-capable intake, consent and standing-order scaffolds
Records flow, and scope-of-practice reality for your state
Booking, payments and packages wired and tested
Follow-up, no-show and review automations
A walkthrough library so you can run it yourself
Published scope caps and a written not-included list
Ninety days of Rounds included
We build what your state allows. We are not your lawyer, and regulated builds are reviewed by a healthcare attorney.
Before you commit to a build: one session that walks your whole intended operation and tells you plainly whether a nurse triage service is the right thing to open.
Licensure and model: whether you can own it, and as what
Offer and pricing, walked properly rather than guessed
The client journey, end to end
The tech stack you actually need, and what to skip
Your launch sequence, in order
One page summary and the recording within 48 hours
Fifty percent to book, fifty before launch, or six monthly payments at the same total. Interest free, never a discount. Every Go-Live includes ninety days of Rounds, then $179 a month if you keep it. All services and add-ons.
Questions nurses ask about a nurse triage service.
Primary care and specialty practices, urgent care groups, home health and increasingly telehealth providers who need coverage outside their own hours.
Not at first. Many start solo with a proper phone system and documented protocols, and add nurses as contracts grow.
Giving advice that crosses into medical decision making without a protocol behind it. The documentation is not paperwork here, it is the defence.
We built Vital Triage and Triage Bay, one as a service line and one as training software. The protocol and documentation problems are familiar.
Ready to sign your first practice?
Fifteen minutes with a fellow nurse who has built nurse-led businesses, not a coach. The prices are already on this page, so the call is not a pitch.
